![]() ![]() To date, Costa Rica's Call Center is the only BPO in Central America with a retro arcade game room, period. Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC. More new friendships have blossomed in the game room at CCC call center Costa Rica. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade. High end arcade video games will reinforce a call center agent's focus, mind set to win and motor skills while off of the phones during their free time. In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in Costa Rica by creating a strategic play environment. Costa Ricans have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks. One way in which a telemarketer's confidence could be made stronger or broken down is through an arcade experience during their work day. All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home.Ī smart motivational technique used for CCC BPO agents is to compete on the machines in the game room. The reality today is that CCC has become the only call center to have gifted their entire staff a video arcade game room to have fun, period. Any BPO boss could only imagine and wish for laughter, smiles, spirited jokes and high energy at their Costa Rican office on a Monday morning before shift. The employee friendly call center environment became more pleasurable immediately which can offset a demanding telemarketing career. Costa Rica's Call Center will continue to reward our amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota. Our new video arcade room has given CCC another strong gust of wind in our sails. Today, CCC firmly stands behind having our call center employees experience the authentic arcade sounds, sights and real time retro competition. CCC wants to bring that excitement back into a call center environment and use it to grow past our 440 agent limit at our current location on Paseo Colon. Each Tico was shooting for the high score on Asteroids or Pac Man and loved every minute of it. Once you placed your 100 colones on the game marquee to hold your place, it didn't get any better when you had the chance to show your skills in front of dozen kids from San Jose. Proving a solid ROI on a large internal expense for employee retro gaming recreation, the telemarketing staff has enjoyed a spike in morale, increased online labor support and a flattering local reputation in Costa Rica as a great call center environment run by generous owners.īack in the 1980, anyone in Costa Rica who wanted to play the real video games was on a mission to find an arcade. The Costa Rican millennial generation that grew up playing video games at home did not share the same pleasure and stimulation as the early retro gamers that had an arcade on every corner and local mall in the United States.ĬCC Human Resources Department was intent on a positive learning experience by combining fast momentum and a creative mind. Since 2007, our highly educated call center agents continue to grow as one unit by incorporating many challenging video games during scheduled breaks and lunch time.ĬCC took a chance when most call centers do not utilize a common medium of arcade gaming. The proud owner of CCC, Richard Blank, firmly believes that the more an agent stays away from their virtual cell phone world the more they will increase their interpersonal relationship building among other BPO employees. Without question, CCC has the best gaming toys in a Latin American outsourced Telemarketing Company. The international outsourcing industry has the best game room in Costa Rica. The call center solution for a strong push on the phones is to incorporate a real retro arcade in Central America.ĬCC is known in Costa Rica as offering the best employee arcade. ![]() Our rigorous bilingual telemarketing structure requires the same amount of down time focus for the agents in order to recharge the mind and body. "All you can play" arcade machines for CCC Costa Rican call center employees. Let off steam in a call center video game room. In addition, the attendance rate has remained at a relative high for industry call center standards just from the implementation of the game room. ![]() CCC has dropped the standard attrition rate dramatically. Telemarketers and customer service agents may burn out after a period of time. VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER ![]()
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